Jewellery Care Guide

• Keep jewellery away from water, perfume, and sweat
• Store each piece separately in a soft pouch or box to avoid scratches
• Wipe with a dry soft cloth after each use
• For 925 silver — use a silver polishing cloth to restore shine
• For gold plated — avoid harsh chemicals and prolonged water exposure
• For fashion / imitation jewellery — keep dry and store in an airtight pouch

Shipping & Delivery

Orders are processed within 24 hours and delivered pan-India in 3–7 business days. Free shipping on all orders above ₹999.

Returns & Exchanges

We offer a 72-hour return window from the date of delivery. If you are not satisfied with your purchase, contact us at support@jhauri.com or WhatsApp us at +91 87670 34238 within 72 hours with your order number and we'll sort it out right away.

Refund Policy

If the conditions below are met, refunds will be processed to your original payment method — UPI, credit/debit card, net banking, or bank transfer for COD orders — within 5–7 business days of us receiving the returned item.

How to Return

To initiate a return, contact us within 72 hours of delivery via WhatsApp at +91 87670 34238 or email at support@jhauri.com with your order number and reason for return. Our team will respond within 24 hours with return instructions and arrange a reverse pickup at no cost to you. Please do not ship the item back on your own without confirmation from our team.

Return Conditions

• The return request must be raised within 72 hours of delivery
• Items must be unused, unworn, and in their original condition
• All original packaging, tags, and pouches must be intact
• Original order confirmation or invoice must be provided

Shipping & Delivery Charges

Delivery charges are non-refundable unless the item received is faulty, damaged, or different from what was ordered. In such cases, Jhauri will cover all return shipping costs and process a full refund including original delivery charges.

Non-Returnable Items

• Earrings that have been worn (hygiene reasons) — returnable only if unused and in original sealed packaging
• Customised or personalised jewellery pieces
• Items purchased during a final sale or marked non-returnable at time of purchase
• Items damaged due to misuse or improper care