Privacy Policy

Privacy Policy

Effective Date: 1st June 2026
Last Updated: 1st June 2026

1. Introduction

Welcome to Jhauri ("we", "our", "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to it when you visit jhauri.com or make a purchase from us.

By using our website, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

Information you provide directly:

  • Full name, email address, phone number, and delivery address when you place an order or create an account
  • Payment information (processed securely through Razorpay — we do not store card details)
  • Messages and queries you send us via email, WhatsApp, or our contact form

Information collected automatically:

  • Browser type, device type, and operating system
  • Pages visited, time spent on pages, and links clicked
  • IP address and approximate location
  • Referral source (how you found our website)

Information from third parties:

  • If you log in via Google or social media, we may receive basic profile information (name and email)
  • Analytics data from Google Analytics and Meta Pixel

3. How We Use Your Information

We use the information we collect to:

  • Process and fulfil your orders and send order confirmations
  • Send shipping updates and delivery notifications
  • Respond to your queries and provide customer support
  • Send promotional emails and offers (only if you have opted in)
  • Improve our website, products, and customer experience
  • Prevent fraud and ensure platform security
  • Comply with legal obligations

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We share your information only with:

  • Shipping partners — to fulfil and deliver your order (name, address, phone number)
  • Payment gateway (Razorpay) — to process your payment securely
  • Brand partners — only the order details necessary for them to fulfil your purchase
  • Analytics tools — Google Analytics and Meta Pixel (anonymised data)
  • Legal authorities — if required by law or to protect our rights

5. Cookies

We use cookies to improve your browsing experience on jhauri.com. Cookies help us remember your cart, preferences, and login status. You can disable cookies through your browser settings, though some features of the website may not function correctly without them.

Types of cookies we use:

  • Essential cookies — required for the website to function
  • Analytics cookies — help us understand how visitors use the site
  • Marketing cookies — used to show relevant ads on other platforms (Meta, Google)

6. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. Order records are retained for 7 years as required by Indian tax law. You can request deletion of your account and personal data at any time (see Section 8).

7. Data Security

We implement industry-standard security measures to protect your personal information — including SSL encryption, secure payment processing via Razorpay, and restricted access to customer data within our team. However, no method of transmission over the internet is 100% secure and we cannot guarantee absolute security.

8. Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate data
  • Request deletion of your personal data
  • Opt out of marketing emails at any time (via the unsubscribe link in any email)
  • Withdraw consent for data processing where consent is the legal basis

To exercise any of these rights, email us at support@jhauri.com.

9. Third-Party Links

Our website may contain links to third-party websites (brand pages, social media). We are not responsible for the privacy practices of those websites and encourage you to read their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. Continued use of our website after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy, contact us at:

Email: support@jhauri.com
Phone: +91 87670 34238
Address: Jhauri Marketplace, Mumbai, Maharashtra, India