Shipping Policy
Shipping Policy
Effective Date: 1st June 2026
Last Updated: 1st June 2026
1. Shipping Overview
Jhauri ships all orders pan-India through trusted courier partners. We are committed to getting your jewellery to you safely, quickly, and in perfect condition.
2. Free Shipping
Shipping is free on all orders across India. No minimum order value. No hidden charges. What you see at checkout is what you pay.
3. Dispatch Timeline
| Order Type | Dispatch Time |
|---|---|
| Standard orders | Within 24 hours of order confirmation |
| Orders placed on Sunday or public holidays | Next business day |
| Custom or personalised orders | 3–5 business days |
Orders placed before 2pm IST on business days are typically dispatched the same day.
4. Delivery Timeline
| Location | Estimated Delivery |
|---|---|
| Metro cities (Mumbai, Delhi, Bangalore, Ahmedabad, Chennai, Hyderabad, Kolkata) | 3–5 business days |
| Tier 2 cities | 5–7 business days |
| Tier 3 cities and remote areas | 7–10 business days |
These are estimated timelines. Actual delivery may vary due to courier delays, weather conditions, or public holidays.
5. Order Tracking
Once your order is dispatched:
- You will receive a shipping confirmation email with your tracking number and courier partner details
- You will also receive an SMS notification on your registered phone number
- Track your order anytime from the Track My Order page on jhauri.com
If you do not receive a tracking update within 48 hours of your order confirmation, contact us at support@jhauri.com.
6. Courier Partners
Jhauri ships with trusted courier partners including Delhivery, Shiprocket, Bluedart, and Ekart depending on your location and product type. The courier partner is assigned automatically based on your pincode for fastest delivery.
7. Packaging
Every Jhauri order is:
- Packed securely to prevent damage during transit
- Wrapped in protective material appropriate for jewellery
- Placed in a branded Jhauri box or pouch (for eligible products)
- Sealed with tamper-evident packaging
If your package arrives visibly damaged or tampered with, do not accept the delivery and contact us immediately.
8. Cash on Delivery (COD)
COD is available on eligible pincodes for orders up to ₹5,000. COD availability will be confirmed at checkout. A nominal COD handling fee may apply on select orders.
9. Undelivered or Returned to Origin (RTO) Orders
If a delivery attempt fails because:
- The delivery address is incorrect or incomplete
- The recipient is unavailable after multiple attempts
- The package is refused at delivery
The package will be returned to us. In such cases:
- We will contact you to arrange re-delivery (re-shipping charges may apply)
- If you choose not to re-deliver, a refund will be issued after deducting any applicable charges
Please ensure your delivery address and phone number are correct at the time of placing your order.
10. Contact Us
For any shipping related queries:
WhatsApp: +91 87670 34238
Email: support@jhauri.com
Hours: Monday to Saturday, 10am – 7pm IST