Return & Refund Policy

Return & Refund Policy

Effective Date: 1st June 2026
Last Updated: 1st June 2026

1. Our Return Promise

At Jhauri, we want you to love every piece you purchase. If for any reason you are not completely satisfied, we offer a straightforward 15-day return and refund policy — no complicated forms, no unnecessary back and forth.

2. Return Eligibility

You can return a product if:

  • The return request is raised within 15 days of the delivery date
  • The product is unused, unworn, and in its original condition
  • The product is returned in its original packaging with all tags intact
  • The product is accompanied by the original invoice or order confirmation

Products that cannot be returned:

  • Customised or personalised jewellery pieces
  • Earrings that have been worn (for hygiene reasons) — can only be returned if unused and in original sealed packaging
  • Products damaged due to misuse, improper care, or normal wear and tear
  • Products purchased during a final sale or marked as non-returnable at the time of purchase

3. How to Initiate a Return

Step 1: Contact us within 15 days of delivery

  • WhatsApp: +91 87670 34238
  • Email: support@jhauri.com
  • Include your order number, the product you wish to return, and the reason

Step 2: Our team will review your request within 24 hours and confirm eligibility

Step 3: We will arrange a reverse pickup from your address at no cost to you

Step 4: Once the product is received and inspected, we will process your refund or exchange

4. Refund Process

Once we receive and inspect the returned product:

  • Refund approval: Within 2 business days of receiving the return
  • Refund processing: 5–7 business days after approval
  • Refund method: Credited back to your original payment method
Payment Method Refund Timeline
UPI / Net Banking 3–5 business days
Credit / Debit Card 5–7 business days
Cash on Delivery Bank transfer within 7 business days

5. Exchange Policy

If you would like to exchange a product for a different size, colour, or variant:

  • Request must be raised within 15 days of delivery
  • Exchange is subject to availability of the requested item
  • If the exchange item is of higher value, you will be charged the difference
  • If the exchange item is of lower value, the difference will be refunded to your original payment method

6. Damaged or Defective Products

If you receive a product that is damaged, defective, or incorrect:

  • Contact us within 48 hours of delivery with photographs of the product and packaging
  • We will arrange an immediate replacement or full refund at no cost to you
  • Reverse pickup will be arranged by Jhauri

7. Return Shipping

  • Jhauri arranges and covers the cost of reverse pickup for all eligible returns
  • Do not ship the product back on your own without confirmation from our team
  • Products sent back without prior authorisation will not be accepted

8. Contact Us

WhatsApp: +91 87670 34238
Email: support@jhauri.com
Hours: Monday to Saturday, 10am – 7pm IST