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Certified Silver & Gold jewellery | 500+ Happy Customers

Mumbai, Maharashtra, India

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Jhauri is India's curated multi-brand jewellery marketplace — 30+ verified brands, one trusted platform. Certified silver, gold plated, and handcrafted jewellery delivered pan-India.
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Mumbai, Maharashtra, India

+91 87670 34238

Support@jhauri.com

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Terms & Conditions

Effective Date: 1st June 2026
Last Updated: 1st June 2026

1. Introduction

These Terms and Conditions ("Terms") govern your use of jhauri.com ("Website") and any purchase made through it. By accessing our website or placing an order, you agree to be bound by these Terms. Please read them carefully before using our platform.

Jhauri is operated by Jhauri Marketplace ("we", "us", "our"), headquartered in Mumbai, Maharashtra, India.

2. Use of the Website

By using jhauri.com, you confirm that:

You are at least 18 years of age or accessing the website under the supervision of a parent or legal guardian
The information you provide is accurate, current, and complete
You will not misuse the website or its content for any unlawful or prohibited purpose
You will not attempt to gain unauthorised access to any part of the website or its related systems

We reserve the right to suspend or terminate access to any user who violates these Terms.

3. Products & Listings

Jhauri is a multi-vendor marketplace. Products listed on the platform are sold by independent brand partners who are responsible for the accuracy of their product descriptions, images, and specifications.

We make every effort to ensure product information is accurate, but we do not warrant that descriptions, prices, or images are error-free
Product colours may appear slightly different on screen due to display settings and photography
All products are subject to availability. We reserve the right to cancel orders if a product becomes unavailable after order placement

4. Pricing

All prices on jhauri.com are listed in Indian Rupees (₹) and are inclusive of applicable taxes unless stated otherwise
Prices are subject to change without notice
In the event of a pricing error, we reserve the right to cancel the affected order and issue a full refund

5. Orders & Contract

Placing an order on Jhauri constitutes an offer to purchase the selected product
Your order is confirmed when you receive an order confirmation email from us
We reserve the right to refuse or cancel any order at our discretion — in which case a full refund will be issued

6. Payment

We accept UPI, Credit Cards, Debit Cards, Net Banking, and Cash on Delivery (COD) via Razorpay
All online payments are processed securely. We do not store your card or bank details
COD is available on eligible pincodes for orders up to ₹5,000
In case of payment failure, please do not re-attempt until you confirm the status with us to avoid duplicate charges

7. Shipping & Delivery

Shipping and delivery terms are governed by our Shipping Policy, which forms part of these Terms. Please refer to the Shipping Policy page for full details.

8. Returns & Refunds

Returns and refunds are governed by our Return & Refund Policy, which forms part of these Terms. Please refer to the Return & Refund Policy page for full details.

9. Intellectual Property

All content on jhauri.com — including but not limited to logos, brand name, product images, graphics, text, and design — is the intellectual property of Jhauri Marketplace or its respective brand partners. You may not copy, reproduce, distribute, or use any content from this website without prior written permission.

10. User Accounts

You are responsible for maintaining the confidentiality of your account credentials
You are responsible for all activity that occurs under your account
Notify us immediately at support@jhauri.com if you suspect unauthorised access to your account
We reserve the right to terminate accounts that violate these Terms

11. Limitation of Liability

To the maximum extent permitted by law, Jhauri shall not be liable for:

Any indirect, incidental, or consequential damages arising from use of our website or products
Any loss of data, revenue, or profit
Delays or failures in delivery caused by courier partners or circumstances beyond our control
Product descriptions or inaccuracies provided by third-party brand partners

Our total liability in connection with any order shall not exceed the value of that order.

12. Governing Law

These Terms are governed by the laws of India. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Mumbai, Maharashtra, India.

13. Changes to These Terms

We reserve the right to update these Terms at any time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of the website after changes constitutes acceptance of the revised Terms.

14. Contact Us

For any questions regarding these Terms:

Email: support@jhauri.com
Phone: +91 87670 34238
Address: Jhauri Marketplace, Mumbai, Maharashtra, India